Carpet Cleaners Soho Service Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaners Soho provides professional cleaning services to its customers. By making a booking, confirming a quotation, or allowing our operatives to carry out any work, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order for services.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below.

Client means the person, firm, or organisation requesting the services from Carpet Cleaners Soho.

Company means Carpet Cleaners Soho, the provider of the cleaning services.

Premises means the property or location where the services are to be carried out.

Services means carpet cleaning and any related or additional cleaning services agreed between the Client and the Company.

Operative means an employee, contractor, or representative of the Company assigned to undertake the services.

2. Scope of Services

The Company provides professional carpet cleaning and related services within its designated service area. The precise services, including the rooms, items, and areas to be cleaned, will be confirmed during the booking process and set out in the booking confirmation or agreed quotation.

The Company reserves the right to refuse work that is unsafe, unlawful, or outside the reasonable scope of standard carpet cleaning operations. This may include, but is not limited to, work at extreme heights, work in hazardous conditions, or work that would risk damage to property or personal injury.

3. Booking Process

3.1 Bookings may be made by the Client through the methods made available by the Company from time to time. A booking will only be regarded as confirmed once the Company has issued a booking confirmation, which may be provided in writing or by other agreed means.

3.2 The Client is responsible for ensuring that all details provided at the time of booking are accurate, including the address of the Premises, access information, parking arrangements, type and condition of carpets, and any special requirements.

3.3 The Company may request photographs, measurements, or additional information in order to provide an accurate quotation and to assess the suitability of the requested services.

3.4 Any estimated duration provided for the services is an approximation only. Actual completion time may vary depending on the condition of the carpets, access, and other on-site circumstances.

4. Quotations and Pricing

4.1 All quotations are provided based on the information supplied by the Client and are subject to change if that information is inaccurate or incomplete.

4.2 The Company reserves the right to amend the quotation on arrival at the Premises if the scope of work differs from that originally described, if the carpets or areas are in significantly worse condition than indicated, or if there are additional items or areas that the Client requests to be included.

4.3 Unless otherwise stated, all prices are given in pounds sterling and may be exclusive of any applicable taxes or charges, which will be identified where relevant.

4.4 Promotional offers, discounts, or packages are subject to specific terms and may be withdrawn or amended by the Company at its discretion.

5. Payments

5.1 Payment terms will be communicated to the Client at the time of booking. The Company may require full or partial payment in advance or at the time of service, depending on the type and value of the booking.

5.2 Accepted payment methods will be specified by the Company and may include card payments, bank transfers, or other cashless methods. The Company is under no obligation to accept cash.

5.3 Where payment is due on completion of the services, the Client must ensure that an authorised person is available at the Premises to make payment or that a pre-agreed method of payment is in place.

5.4 In the case of invoiced work, payment shall be made in full within the timeframe stated on the invoice. If no timeframe is stated, payment shall be due within 14 calendar days of the invoice date.

5.5 The Company reserves the right to charge interest on overdue amounts at the statutory rate applicable in the United Kingdom, as well as any reasonable costs incurred in the collection of unpaid sums.

6. Access, Parking, and Client Obligations

6.1 The Client must provide safe and reasonable access to the Premises at the agreed time. This includes ensuring that keys, entry codes, concierge permissions, or any other access requirements are available and functional.

6.2 The Client is responsible for arranging suitable and lawful parking for the Companys vehicle close to the Premises. Any parking charges or penalties incurred as a result of the Clients failure to provide or communicate suitable parking arrangements may be added to the final bill.

6.3 The Client must ensure that the areas to be cleaned are clear of fragile items, personal belongings, and any obstacles that might hinder safe and efficient work. The Company may decline to move heavy or valuable items and is not responsible for damage arising from the movement of furniture where this has been requested by the Client.

6.4 The Client should notify the Company in advance of any existing damage, stains, defects, or wear to carpets, flooring, or furnishings, including loose fittings, frayed edges, or colour fading, which may be exacerbated by the cleaning process.

7. Cancellations, Rescheduling, and No-Show

7.1 The Client may cancel or reschedule a booking by providing notice in accordance with the cancellation terms communicated at the time of booking.

7.2 The Company typically requires a minimum notice period for cancellations or changes. If the Client fails to provide the required notice, a cancellation fee may be charged, up to the full value of the scheduled services, to cover the Companys administrative and staffing costs.

7.3 If the Client is not present and has not provided access instructions at the scheduled time, or if the Operative is unable to gain entry, the booking may be treated as a late cancellation and the applicable fee may be charged.

7.4 The Company reserves the right to cancel or reschedule a booking at any time due to operational reasons, including staff availability, equipment failure, unsafe conditions, or events beyond its reasonable control. In such cases, the Company will offer the Client an alternative appointment. If no suitable alternative can be agreed, any pre-paid amounts for the affected booking will be refunded.

8. Cleaning Results and Limitations

8.1 The Company will perform the services with reasonable care and skill, consistent with professional carpet cleaning standards. However, cleaning results will vary depending on the age, material, previous treatments, and condition of the carpets, as well as the nature and age of stains.

8.2 The Company does not guarantee complete removal of all spots, stains, odours, or discolouration. Certain substances, such as permanent dyes, bleaches, and set-in stains, may not be fully removable.

8.3 Where the Client has applied their own cleaning products prior to the appointment, this may affect the final result and the reaction between products. The Company is not liable for any adverse effects arising from such prior treatments that were not disclosed to the Company in advance.

8.4 After cleaning, carpets may remain damp for a period depending on ventilation, temperature, and carpet type. The Client is responsible for ensuring adequate ventilation and for taking precautions to prevent slips, trips, or other accidents during the drying period.

9. Damage, Liability, and Insurance

9.1 The Company maintains appropriate insurance cover for its activities. Details may be made available to the Client upon reasonable request.

9.2 The Company will exercise care when carrying out the services but shall not be liable for any pre-existing damage, defects, or wear to carpets, flooring, or furnishings, including shrinkage, colour run, fading, or loose seams that become apparent or are exacerbated during cleaning.

9.3 The Companys liability for any proven damage directly caused by its negligence shall, to the fullest extent permitted by law, be limited to the repair or replacement value of the specific item or area affected, up to a maximum aggregate amount reasonably proportionate to the price paid for the services.

9.4 The Company shall not be liable for

Indirect or consequential loss or damage.

Loss of profits, business interruption, or loss of opportunity.

Costs incurred by the Client in engaging third parties without giving the Company a reasonable opportunity to inspect and, where appropriate, remedy any alleged defect.

9.5 Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded or limited under the laws of England and Wales.

10. Waste Handling and Environmental Compliance

10.1 The Company will carry out its services in accordance with applicable waste management and environmental regulations in the United Kingdom as they relate to carpet cleaning activities.

10.2 Any waste water or residue generated during the cleaning process will be disposed of in a lawful and responsible manner. Where disposal facilities at the Premises are to be used, the Client must confirm that this is permitted and safe.

10.3 The Company does not generally remove large quantities of physical waste such as old carpets, underlay, or bulky items, unless expressly agreed as part of the booking and subject to any additional charges and regulatory requirements.

10.4 The Client is responsible for informing the Company of any known contamination, hazardous substances, or special handling requirements at the Premises. If hazardous materials are discovered, the Operative may suspend work until appropriate safety measures are agreed. Any associated costs may be charged to the Client.

11. Health and Safety

11.1 The Company is committed to maintaining high standards of health and safety for its Operatives, Clients, and others on the Premises. The Client agrees to support this by providing a safe working environment.

11.2 The Company may refuse to perform or may discontinue services if Operatives encounter aggressive behaviour, unsafe conditions, or other circumstances that pose a risk to health and safety.

11.3 Children, pets, and vulnerable persons should be kept away from the areas being cleaned and from any equipment or chemicals used during the service.

12. Complaints and Service Issues

12.1 If the Client is dissatisfied with any aspect of the services, they should notify the Company as soon as reasonably possible, and in any event within 48 hours of completion of the work, so that the Company may investigate and seek to resolve the issue.

12.2 Where a complaint is justified and relates directly to the quality of the cleaning, the Company may, at its discretion, offer a re-clean of the affected area or another appropriate remedy. Any such remedial action will be subject to inspection and verification by the Company.

12.3 Failure to allow the Company a reasonable opportunity to inspect and remedy any issue may limit or extinguish any further liability on the part of the Company.

13. Force Majeure

13.1 The Company shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control. This may include, without limitation, extreme weather, power failures, transport disruptions, strikes, accidents, or public health restrictions.

13.2 In such circumstances, the Company will endeavour to inform the Client as soon as reasonably practicable and will seek to rearrange the services at a mutually convenient time.

14. Personal Data and Confidentiality

14.1 The Company will handle any personal information provided by the Client in accordance with applicable data protection laws in the United Kingdom.

14.2 The Company will only use personal data for purposes directly connected with the provision of services, administration of the relationship with the Client, and compliance with legal obligations.

14.3 Operatives will treat information about the Client and the Premises as confidential and will not disclose it to third parties, except where necessary to deliver the services or where required by law.

15. Variations to Terms

15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Clients booking will apply to that booking.

15.2 Any changes will take effect when published or otherwise made available by the Company. Continued use of the services after any such changes will constitute acceptance of the revised Terms and Conditions.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms and Conditions or the provision of services by the Company, provided that this does not affect any rights the Client may have under applicable consumer protection laws.

17. Entire Agreement

17.1 These Terms and Conditions, together with any written quotation or booking confirmation issued by the Company, constitute the entire agreement between the Client and the Company in relation to the provision of the services and supersede any prior discussions, correspondence, or understandings.

17.2 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

By proceeding with a booking or allowing the Company to commence work, the Client confirms that they have read, understood, and agree to these Terms and Conditions.